marcusevans australia conferences

CX Revolution 2019

Driving CX and UX Transformation through Customer Profiling, Market Matching and Innovation in Your Customer-Centric Journey

9-10 Sep 2019
Melbourne, Australia

Conference Workshop

Interactive Workshop:

Identifying and Addressing the Key Pain Points through Customer Experience Delivery

Workshop Moderator: Jon Osborne


Why You Should Attend

CX Revolution 2019

The digital age has empowered customers, enabling them to interact with a product or service through multiple channels and creating innumerable touch points. This has made it crucial for businesses to deliver on this new battlefield through a consistent and seamless experience across channels. To achieve this, businesses need to know, help, and wow their customers at each opportunity. In recognition of these factors, marcus evans is launching the CX Revolution 2019 conference which will address the need of businesses to keep up-to-date on methods to remain cognisant of customer needs and satisfaction.

The marcus evans CX Revolution 2019 event will delve into digital transformation as a key initiative in CX differentiation, as well as propelling your team along a customer centric journey via case studies from international and regional industry leaders. The half-day interactive workshop will run as a highly engaging and interactive day with breakout sessions for each module that will support leaders who are building capability or facing challenges in delivering consistent customer experiences to the quality they desire. This event will be a propellant towards continuous improvement in customer experience and provide CX professionals with the tools to empower staff and move towards a customer-obsessed culture. Don’t miss your chance to hear from international speakers and award winners such as Johnson and Johnson USA, Unilever Singapore, Paypal, Bendigo and Adelaide Bank, Honda and many more!

 


Key Topics

  • Localised and Cross Border CX: Strategising a New-Market Focussed Strategy through Delving Deeper into Customer Segmentation
  • Ensuring Your Company’s Digital Persona is Aligned with the Physical to Establish Brand Consistency and Presence
  • What’s Next? Artificial Intelligence (AI) and Virtual Reality (VR) as the Next Key Differentiator in CX and Segmentation
  • Segment of One: Hyper Personalisation of Content and Service to Build Brand Loyalty
  • Elevating CX through Innovative Customer Journey Mapping (CJM) Strategies

  • Why Choose marcus evans Conferences?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.




    Event Partners


    Practical Insights From

    Chester Twigg
    Global Chief Customer Officer
    Johnson and Johnson, USA

    Aseem Puri
    VP, Global Marketing and Business Development
    Unilever, Singapore

    Richard Spencer
    CXO
    NSW Business Chamber

    LeDon Brooks
    VP – Customer Experience
    Schneider Electric

    Elaine Herlihy
    Director of Marketing
    Director of Marketing

    Adrienne Jerram
    Director – CX
    SDN Children’s Services

    Harriet Wakelam
    Director – Design Centre
    IAG

    Catherine Hills
    Head of UX
    IOOF Holdings

    Click Here For Full Agenda

    Voice of Our Customers
    • “The presenters were extremely strong and high quality.” Viva Energy
    • “Bringing together delegates from wide range of industries and experiences.” ANZ
    • “Well presented and relevant information.” Queensland Country Credit Union
    • “The layout of the course was fantastic.” Roche New Zealand
    • “Hearing from peers and leaders in similar fields is extremely reassuring that you are on the right track.” RMIT University
    Join the Discussion





    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    (AUS) Serena Pereira


    Level 5, 89 York Street
    Sydney
    NSW 2000

    Telephone:
    61 (02) 8349 9298
    Fax:
    Email: SerenaB@marcusevansau.com