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Call to Excellence 2016

Moving contact centre strategies beyond cost effectiveness into revenue generation through delivering an optimal customer experience and maximised workforce performance.

19-20 May 2016
Crowne Plaza Melbourne, Australia

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Conference Speakers

Stuart Page
Associate Director, Contact Centre Workforce Planning
Macquarie Group

Patrick Nesbitt
Head of Channel Optimisation
Australia Post

Steve Mitchinson
Director of Customer Service Delivery
Department of Transport

Danielle Grehan
Customer Relations & Quality Manager
Origin Energy

Wayne McGlone
Group Manager Customer Service
South East Water

Larah James
Contact Centre Manager
MetLife

Ulrike Ernst
Head of Services -Customer and Technical
BSH Home Appliances

Rebecca Ullman
Senior Manager-Customer Operations
Canon Australia

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General Enquiries

Miss Bernardine Michael - Regional Director (Digital,Media & PR) APAC & MEA

marcus evans Kuala Lumpur , Suite A-20-1, Level 20
Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
50250 Kuala Lumpur

Telephone:
+603 2603 2597
Fax: +603 2603 2597
Email: BernadineM@marcusevanskl.com